Privacy Policy

Scope

This Privacy Policy applies to StoryCraft Academy services worldwide. We provide our content in English (en-US). We avoid collecting unnecessary personal data and use privacy-by-design principles when building features.

By using our website, you acknowledge this policy. If you do not agree, please discontinue use.

Data We Collect

The categories below describe information that may be collected depending on your use of the service:

• Account data (e.g., name, email) if you register or contact us.
• Course progress & preferences (e.g., lesson completion, saved items, theme preference) to personalize your experience.
• Technical logs (e.g., IP address, device type, user agent, approximate location derived from IP, timestamps) used for security, rate-limiting, fraud prevention, and debugging.
• Communications you send to us (support requests, emails, feedback).

We do not intentionally collect sensitive categories of personal data. Please do not submit sensitive information through forms unless requested for a specific support case.

Sources of Data

• Directly from you: when you fill out forms, email us, or interact with site controls.
• Automatically: via browser/device signals and server logs when you access the site.
• From service providers: limited operational data (e.g., delivery of emails or hosting diagnostics) as needed to run the service.

How We Use Data

We use data to deliver courses, improve learning outcomes, and comply with legal obligations. We do not sell personal data.

• Provide, maintain, and secure the website and learning experience.
• Respond to requests, support inquiries, and administrative messages.
• Monitor for abuse, spam, suspicious activity, and enforce our terms.
• Improve performance and user experience through aggregated insights.
• Store your settings (e.g., theme) and consent preferences.

Legal Bases (Where Applicable)

If you are in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we rely on one or more of the following:

• Contract: to provide services you request.
• Legitimate interests: to secure, maintain, and improve the service (balanced against your rights).
• Consent: for optional features where required (e.g., certain cookies in jurisdictions that require consent).
• Legal obligation: to comply with applicable laws and lawful requests.

Sharing & Processors

We may share information with trusted service providers who process data on our behalf to operate the site (e.g., hosting, email delivery, security monitoring). These providers are restricted from using your data for their own purposes.

We may also disclose information if required by law, to protect our rights, to prevent harm, or to respond to lawful requests.

Cookies & Storage

We use strictly necessary cookies and localStorage to save your theme, favorites, and cart state. You can clear or block cookies in your browser.

• Essential storage: session integrity, security, and basic site functionality.
• Preference storage: theme (dark/light), consent status, and UI choices.

If you decline optional cookies where applicable, some features may be limited, but core access should remain available.

Data Retention

We retain information only for as long as needed for the purposes described in this policy, including compliance, dispute resolution, and enforcement. Retention periods vary based on data type and operational needs.

• Security logs are typically kept for a limited period, then deleted or anonymized.
• Support communications may be retained to resolve issues and improve support quality.
• Preference settings are stored until you clear them from your browser/device.

Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, but we work to reduce risk through access controls, monitoring, and secure configurations.

If you believe your account or information has been compromised, please contact us promptly.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to certain processing.

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion (subject to legal and operational limitations).
• Request a copy of your data in a portable format, where applicable.
• Object to or restrict certain processing in specific circumstances.
• Withdraw consent where processing is based on consent.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

Changes to This Policy

We may update this policy from time to time. We will revise the “Effective” date above. Material changes may also be communicated through the website.

Contact

For privacy inquiries, email [email protected] or call +1 646 798 2745.