Frequently Asked Questions
Clear answers about access, pricing, certificates, learning pace, and support. If you can’t find what you need, ask directly—our team replies by email.
Top questions
Do courses include certificates?
Yes. You receive a digital certificate upon completing all core lessons and the final assignment. Certificates can be downloaded anytime from your student dashboard.
What is the refund policy?
Full refund within 14 days if you completed less than 20% of the course. To request a refund, use the “Ask a question” form and include your purchase email.
How long do I have access?
Lifetime access to self-paced content and one year of updates. If we add new lessons within the year, they appear in your account automatically.
Are the courses beginner-friendly?
Yes. Each course includes a clear starting path, short practice prompts, and optional “deep dive” sections so you can learn at your pace without feeling stuck.
Can I learn on mobile or offline?
Mobile learning is fully supported. For offline work, you can download worksheets and outlines; video lessons require an internet connection in the browser.
How do I contact support?
Use the “Ask a question” form on this page. If you prefer phone, call +1 (415) 803-2764 during business hours (Mon–Fri).
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